Play Safe: Our Commitment to Responsible Gaming
Gaming should be one thing above all else: fun. It's a form of entertainment, a way to unwind and enjoy some excitement. But for a small number of people, it can stop being fun and become a problem. At Betonred, we take our responsibility to you, our players, very seriously. This page provides information about the tools we offer to help you stay in control and where to find help if you need it.
Our Player Protection Tools
We believe in empowering you to manage your own play. You can access these tools at any time from your account profile. They are easy to set up and can be adjusted whenever you need.
- Deposit Limits: Control the maximum amount of money you can deposit into your account over a daily, weekly, or monthly period.
- Loss Limits: Set a cap on the amount of money you can lose during a specific timeframe. Once you reach this limit, you won't be able to place more bets until the period resets.
- Wager Limits: Limit the total amount you can wager over a day, week, or month. This helps you manage your overall activity level.
- Cooling-Off Period: If you need a short break, you can set a cooling-off period for 24 hours, 7 days, or another duration. During this time, you will not be able to deposit or play.
- Self-Exclusion: For a longer, more serious break, you can choose to self-exclude. This will block your account for a minimum of six months, and it cannot be reactivated until the period has passed.
We strongly encourage all our players to consider setting at least a deposit limit. It's a simple, proactive step to ensure your gaming stays within your budget.
Are You Playing Responsibly? A Quick Checklist
Sometimes it can be hard to tell if your habits are becoming unhealthy. Be honest with yourself and consider these questions. This is not a formal diagnosis, but a tool for self-reflection.
| Question to Consider | Why It Matters |
|---|---|
| Are you spending more money or time than you intend to? | This is a primary sign of losing control. Gaming should fit within your entertainment budget, not interfere with it. |
| Are you "chasing" your losses? | Trying to win back money you've lost by betting more is a dangerous cycle and a classic symptom of problem gambling. |
| Has gambling stopped being fun? | If you feel stressed, anxious, or angry while playing, it's no longer entertainment. This is a major red flag. |
| Are you hiding your gambling activity from others? | Secrecy often indicates that you know, on some level, that your behaviour is becoming problematic. |
If you answered "yes" to one or more of these questions, it may be a good idea to take a break or reach out for professional, confidential help. Recognizing the signs is the first step.
Getting Help in Canada
You are not alone. There are excellent, free, and confidential resources available across Canada that provide support for problem gambling. These organizations are staffed by trained professionals who can help.
- The Responsible Gambling Council (RGC): A leading non-profit organization dedicated to problem gambling prevention.
- ConnexOntario: Provides free and confidential health services information for people experiencing problems with alcohol, drugs, mental illness, or gambling.
- Gamblers Anonymous: A fellowship of people who share their experience, strength, and hope to solve their common problem and help others recover from a gambling problem.
Reaching out is a sign of strength. We fully support any player who seeks help from these respected organizations.