Frequently Asked Questions

Have a question? You're in the right place! We've compiled a list of the most common questions our players ask. Browse through the categories below to find your answer quickly. If you still can't find what you're looking for, don't hesitate to get in touch.

Account Questions

How do I create an account?

It's easy! Just head over to our Register page and follow the simple on-screen instructions. It only takes a minute.

I forgot my password. What should I do?

No problem. Go to the Login page and click the "Forgot Password?" link. You'll receive an email with instructions to securely reset it.

Why do I need to verify my account (KYC)?

Account verification is a mandatory security procedure required by our license. It helps us prevent fraud and ensures we comply with legal regulations. It also protects you!

Can I have more than one account?

No, we strictly enforce a one-account-per-player policy as outlined in our Terms & Conditions. This is to ensure a fair gaming environment for everyone.

Payment Questions

What payment methods can I use in Canada?

We accept a wide range of popular Canadian payment methods, including Interac, Visa, MasterCard, and various cryptocurrencies like Bitcoin and Ethereum.

How long do withdrawals take?

Withdrawal times vary. Crypto and e-wallet withdrawals are usually the fastest (often within 24 hours), while bank transfers may take 3-5 business days. The speed also depends on whether your account is fully verified.

Are there any fees for deposits or withdrawals?

Betonred does not charge any fees for deposits or withdrawals. However, your payment provider may charge their own processing fees, so it's a good idea to check with them.

Bonus & Promotion Questions

How do I claim a welcome bonus?

You can select your desired welcome bonus during the registration process or use a specific Promo code when making your first deposit.

What are wagering requirements?

A wagering requirement is a multiplier that dictates how many times you must play through a bonus before you can withdraw any associated winnings. It's a standard practice in the industry.

Where can I see my active bonuses?

You can track all your active bonuses, free spins, and wagering progress in the "My Bonuses" or "Promotions" section of your account profile.

Still have questions?

If your question wasn't answered here, we have a friendly support team ready to help you 24/7. Here's a quick guide on the best way to get in touch.

For more details, head over to our Contact Us page. We're always here to help!