Contact Us
We're here to help! At Betonred, we pride ourselves on providing friendly, professional, and efficient customer support. Whether you have a simple question, a technical issue, or feedback for us, our team is available around the clock to assist you.
How to Reach Us
We offer two primary channels for you to get in touch with our support team. Choose the one that best suits your needs. For many common questions, you might find an instant answer on our FAQ page, so we recommend checking there first!
| Contact Method | Availability | Best For | Details |
|---|---|---|---|
| Live Chat | 24/7 | Immediate help with urgent questions (e.g., deposit issues, bonus clarification). | Click the chat icon on the bottom right of any page to start a conversation. |
| 24/7 | Less urgent, complex queries or when you need to send documents (e.g., for KYC verification). | support@betonred.com |
Our goal is to respond to all email inquiries within 24 hours, but we often reply much sooner. Live Chat provides a near-instant connection to a support agent.
What to Include in Your Message
To help us resolve your issue as quickly as possible, please try to include the following information in your email or have it ready for the live chat:
- Your full name and username.
- A clear and concise description of your question or issue.
- If applicable, include any relevant transaction IDs, game names, or screenshots.
Providing these details upfront allows our team to investigate your query more efficiently and get you a solution faster. We appreciate your cooperation and look forward to assisting you!